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Dealing with People You Can't Stand, Revised and Expanded Third Edition

How to Bring Out the Best in People at Their Worst
Paperback Book
Publisher: 
McGraw-Hill Companies,Inc.
 | 
May, 2012
ISBN:
9780071785723
In stock now: 
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We are currently out of stock of this item. You can purchase it now. It is one of these 3:

  • A regular stock item, already on order
  • A "special order only" item, which we can order in for you. For these, please expect a delay of up to 2 weeks in addition to our normal delivery times.
  • A forthcoming title (note publication date above)

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$22.95 CAD
Publisher’s Description: 

The classic guide to bringing out the best in people at their worstupdated with even more cant-standable people!

Dealing with People You Cant Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions youre likely to experience today.

Learn how to get things done and get along when youre dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

  • Use sophisticated listening techniques to unlock the doors to people s minds, hearts, and deepest needs
  • Apply take-charge skills that turn conflict into cooperation by reducing the differences between people
  • Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether youre dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Cant Stand gives you the tools for bringing out the best in people at their worst.

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